The travel agency celebrates its 20th anniversary

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LAST COPYRIGHT SHROPSHIRE STAR STEVE LEATH 02/02/2022..Pictures in Bridgnorth at the Travelwallet, where they are celebrating 20 years in business. In Cream is Boss: Maggie Rogers, Red is: Tori Downes and black is: Natalie Phillips.

The Travel Wallet, in Bridgnorth, opened on February 2, 2002 and this week marked a milestone – as well as overcoming the challenges of the pandemic.

Maggie Rogers, the company’s chief executive, said she was delighted to have reached the 20-year mark, with trade even recovering to pre-pandemic levels.

She paid tribute to her staff and their efforts to go the extra mile for their customers.

It comes as travel agencies have borne the brunt of challenges during the Covid crisis as people have been prevented from traveling and short-notice restrictions have caused chaos for holidaymakers.

Ms Rogers said their reputation for customer service and attention to detail had sparked an influx of interest in recent weeks, with people wary of the lack of protection offered when booking holidays themselves.

She said: “I got the keys and opened the shop on the second of the second 2002 and we are still here.

“I have my teammate Vicky Pelucci who has been here since day one and it’s been a roller coaster. We work really hard, we have a great reputation for our knowledge and service, and we’re always working to make sure customers get the absolute best.”

Ms Rogers said there was good news on the anniversary, with trade getting back on track after two difficult years.

She said: “The last two years have been pretty awful. Obviously the pandemic is still going on, but we think we’re at the end of it, with people being able to travel more freely.

“We are now actually too busy to bless ourselves. Last month was at pre-pandemic levels and we are seeing that with many people, our reputation and service have served us well.”

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