LONG queues at Manchester Airport continued today (April 4) as a Blackburn travel agent updates customers on security FastTrack tickets.
The airport has been hit hard and heavily criticized in recent days for extremely long check-in and security queues, with shocking footage last week showing people physically jostling for position in queues. ‘waiting.
Today Holiday Shop Blackburn informed customers about what could have provided a less stressful experience with FastTrack Secure Bookings.
A spokesperson said: “New FastTrack reservations are no longer available for April departures until further notice.
“May and June FastTrack departures are under discussion and will be announced shortly.
“If you have already booked a FastTrack booking for April, May or June, you can proceed to the airport as normal. Manchester Airport is not taking any new FastTrack bookings until further notice.
“Please allow plenty of time at the airport and arrive on time.
People regain their freedom at Manchester Airport. pic.twitter.com/ttWJXixfFt
— Brendan May 🇺🇦 (@bmay) April 2, 2022
“Anyone who has booked special assistance or is traveling with family can still use the FastTrack service. Thank you, The Holiday Shop.”
A Manchester Airport spokesperson said: “Manchester Airport apologizes to passengers whose experiences this weekend fell below the standard we aim to provide.
“We want to assure our customers and colleagues that their safety and security will always be our first priority.
“Our entire industry is currently facing staffing shortages and recruitment challenges, following the most damaging two years in its history.
“The removal of all travel restrictions after two years, coupled with the start of the summer travel season, has resulted in a rapid increase in passenger numbers, which is straining our operations.
“We are doing everything we can to recruit the staff we need to meet this demand, but it takes time due to the lengthy vetting and training processes involved.
“That’s why we advise travelers that sometimes there may be longer than normal queues.
“Whenever this is the case, we do everything we can to redeploy resources and prioritize passengers in queues as best we can.
“We are also aware that partners working on our site, such as baggage handlers, face similar challenges.
“We will continue to support them in any way we can to provide the best customer experience possible during this difficult time.”