National Customer Service Award for Doncaster Travel Agent

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The awards, created by customer analytics technology company Feefo, are a showcase for brands that go above and beyond.

The platinum level is for companies that achieve the exceptional feat of winning a Feefo Gold award three years in a row.

Dawson and Sanderson are joining this year’s roll call with national travel companies like Jet2Holidays and TUI.

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Pictured from left Kerry Wafer, Lorraine Hood, James Askew, Donna Raji, Gemma Hunter and Ian Mcewan

Chris Harrison, Managing Director of Dawson and Sanderson, said: “This national award is fabulous news and a tribute to our staff who have worked tirelessly over the past two years during the pandemic.

“It’s no small feat to have excelled in the toughest years to achieve the coveted platinum status.

“In 2021, our staff ensured that all of our customers either booked their holidays or received refunds as quickly as possible.

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“Once holidays were restored, we offered each of our customers assistance with passenger locator forms and booking tests. When customers collected their tickets, we made sure they had everything everything necessary to make their trip as easy as possible.

“We gained a lot of new customers by offering this service because no other travel agency was doing it at the time.”

Trusted Service Awards are only given to companies that use Feefo to collect authentic reviews and information.

Feefo only collects ratings and reviews from verified customers, ensuring they are always genuine.

“The Trusted Service Awards recognize companies that deliver a truly exceptional customer experience,” said Steph Heasman, director of customer success at Feefo.

“But this year has been like no other and it is right that we recognize the companies that have excelled despite the enormous challenges of the pandemic.

“Winning a Trusted Service Award in this context demonstrates incredible performance and is a real sign of pride for any company.”

Previous winners know that the Feefo Trusted Service Awards help a brand stand out for the quality of its customer experience, giving consumers greater trust.

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