Dawson & Sanderson, which has branches in Ashington, Blyth and Morpeth, has won coveted Platinum status at the annual Feefo 2021 Trusted Service Awards.
The awards, created by customer analytics technology company Feefo, are a showcase for brands that go above and beyond.
The Platinum level is for companies that achieve the exceptional feat of winning a Feefo Gold award three years in a row.
Chris Harrison, Managing Director of Dawson & Sanderson, said: “This national award is fabulous news and a tribute to our staff who have worked tirelessly over the past two years during the pandemic.
“It’s no small feat to have excelled in the most difficult years to achieve the coveted Platinum status.
“In 2021, our staff ensured that all of our customers either booked their holidays or received refunds as soon as possible.
“Once holidays were restored, we offered each of our customers assistance with passenger locator forms and booking tests.
“When customers collected their tickets, we made sure they had everything they needed to make their trip as easy as possible.
“We gained a lot of new customers by offering this service.”
Steph Heasman, Director of Customer Success at Feefo, said, “The Trusted Service Awards recognize companies that deliver a truly exceptional customer experience.
“But this year has been like no other and it is right that we recognize the companies that have excelled despite the enormous challenges of the pandemic.
“Winning a Trusted Service Award in this context demonstrates incredible performance and is a real sign of pride for any company.”