You might need help with a variety of possible disruptions, such as a snowstorm delaying flights, a new COVID-19 directive at your destination, or illness or injury to a member of your traveling party.
“We have a close relationship with travel suppliers, who keep us informed of any changes to your destination so that there are no surprises,” says Mahnken. “Our most important role is that of defender. If something goes wrong, we’re just a text or phone call away and can take action and fix it.
Agents are more familiar with travel restrictions
Mahnken says her main job right now is to help clients sort through the myriad of travel restrictions and policy changes. Not sure if your destination requires a COVID-19 test on arrival? Not sure if your airline mandates masks for toddlers? Your travel agent probably knows this and if not, they will do the work to find out.
They will tell you what to expect
If you’re heading to Walt Disney World hoping to get a warm hug from Olaf from “Frozen,” booking with a travel agent specializing in Disney travel, like Mahnken, may set your expectations. In that case, she would warn you that there are no hugs at Olaf, as all Disney character experiences are currently socially distanced – meaning the characters only greet you from the terraces, the floats. parade or behind other barricades.