Features rolled out include live chat extension, enhanced quotes and marketing resources
Expedia Group has unveiled new features for its travel agent partners, including an expansion of its live chat service to multiple markets, including the UK.
Members of the Expedia Travel Agent Affiliate Program (TAAP) will also benefit from an improved accommodation quote process and more marketing assets.
Live Agent Chat connects TAAP advisors directly to a human agent online at any time, helping them quickly resolve booking questions.
Previously only available to TAAP advisors in the US and Canada, the service will now be available in the UK and other markets including Australia, Belgium, Ireland, Netherlands, New Zealand, the Philippines and Singapore.
Meanwhile, the upgraded quotes service allows agents to name and save quotes for future reference, review and edit quotes, and quickly start booking from a saved quote.
The expanded range of marketing assets includes over 300 customizable templates for social media, email marketing, and banners.
Gareth Davies, Director of Strategic Accounts, said, “As part of our ongoing commitment to helping travel advisors deliver amazing experiences to the travelers they serve, Expedia Group is further innovating its TAAP solutions to put the most useful to them.
“Travel advisors continue to play a crucial role in the travel landscape, and we’re excited to provide them with the resources they need to have an even greater impact on today’s travelers.”
Expedia Group TAAP offers agents access to more than 1 million properties, 200,000 activities, 175 car rental options and 500 airlines.