Disney Travel Agent Shares Common Mistakes Guests Make at Parks


Antonelle said some travelers are unprepared for Disney’s technological changes.

A view of Epcot in Orlando, Florida.

Amanda Krause/Insider

Antonelle said one of Disney’s biggest pandemic-related changes is its new reliance on technology and phones.

“[Disney] really went through a great technological phase,” said Antonelle. “Mobile ordering. Mobile catering. You can enter your room with your phone, you don’t need a key.”

Before the pandemic, some things like mobile meals were available but not necessary for customers. Today you can’t even enter the park unless you have downloaded the My Disney Experience app, which is where a park’s reservation for visitors is held, Antonelle said.

Disney has also launched new platforms like Magic Mobile during the pandemic. MagicMobile, which went live in March 2021, is part of the My Disney Experience app, according to Weekly trip. This replaces a guest’s Disney MagicBand and allows them to enter the parks, access PhotoPass photos, and enter virtual Waiting lines.

Antonelle suggested travelers be patient with new technologies, as they might face a bit of a learning curve when it comes to using the app.


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